Privacy Policy

1. Introduction

Glosarij KS L.L.C. (“Glosarij KS”, “we”, “us”) respects your privacy and is committed to protecting your personal data in accordance with Law No. 06/L-082 on the Protection of Personal Data (“the Law”) and international data protection standards.

This Privacy Policy explains what personal data we collect, how we use it, how we store it, who we share it with, and what rights you have in relation to it, when you visit or use our website [www.glosarijks.com] (“the Website”) or when you contact us through forms, email, or phone.

By using the Website or submitting your data through our forms, you confirm that you have read and understood this Policy.

2. Who We Are

Glosarij KS L.L.C.

A licensed distributor of medicinal products and medical devices, licensed by the Kosovo Agency for Medicinal Products and Medical Devices (AKPPM).

Address: Rr. Aziz Abrashi, Zona Industriale, 10000, Prishtina, Kosovo
Email for privacy matters: office@glosarijks.com
Phone: +383 38 703 398

3. What Personal Data We Collect

3.1 Data from the Contact Form

When you contact us with business inquiries, product questions, or partnership proposals, we may collect: full name, email, phone number, company/institution name, the type of inquiry, and the content of your message, as well as any document you attach (e.g. offers, catalogs).

3.2 Data from the Careers Form

When you apply for a position or submit a general application, we may collect: personal data (name, contact details, date of birth), educational and professional background, your CV and cover letter, as well as any other information you voluntarily include in your application documents.

3.3 Automatically Collected Data

When you visit the Website, we may automatically collect: your IP address, browser and device type, pages visited, time spent on the site, and the source from which you arrived at the website, mainly through cookies and similar technologies (see Section 9).

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

Your consent — when you fill out a form and accept the privacy terms.
Performance of a contract or pre-contractual steps — e.g. when you apply for a job or request a business offer.
Our legitimate interest — e.g. to improve the Website, for security purposes, or to maintain business relationships.
Legal obligation — when the law requires us to retain or report certain data (e.g. within the framework of pharmaceutical regulation).

5. Purpose of Data Processing

We use your personal data to:

Respond to inquiries and requests submitted through the contact form;
Evaluate job applications and communicate with candidates during the recruitment process;
Keep candidates in our database for future positions (only if you have given additional consent for this);
Manage business relationships with partners, suppliers, and healthcare institutions;
Improve the functionality, security, and user experience of the Website;
Fulfill our legal and regulatory obligations as a licensed pharmaceutical distributor.

We do not sell your personal data to third parties and do not use it for purposes incompatible with those for which it was collected.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected:

Type of data	Retention period
Contact form messages	On average 12 months from submission, or as needed in specific cases
Job applications (unsuccessful candidates)	6–12 months, unless consent is given for longer retention
Job applications (hired candidates)	As required by applicable labor legislation, as part of the employee file
Analytics cookie data	Up to 24 months, depending on the specific analytics tool

7. Sharing Data with Third Parties

We may share your personal data with:

Service providers who help us operate the Website (e.g. hosting, email, analytics tools), who are contractually required to protect your data;
Competent regulatory authorities (e.g. AKPPM, the Information and Privacy Agency), when required by law;
Business partners, only to the extent necessary and with your knowledge (e.g. if your request requires coordination with a partner pharmaceutical manufacturer).

We do not transfer personal data outside Kosovo except where necessary (e.g. international cloud/hosting services), and always with appropriate safeguards in place in accordance with the Law.

8. Data Security

We implement appropriate technical and organizational measures (access controls, encryption where applicable, secure document storage) to protect your data from loss, misuse, unauthorized access, alteration, or unauthorized disclosure. However, no transmission or storage system is 100% secure, and we cannot guarantee absolute security.

9. Cookies and Similar Technologies

Our Website may use cookies to:

Ensure the basic functioning of the site (necessary cookies);
Analyze site traffic and usage (analytics cookies);
Improve content based on your preferences (functional cookies).

You can manage or disable cookies through your browser settings. Disabling some cookies may limit the functionality of the Website.

10. Your Rights as a Data Subject

Under Law No. 06/L-082, you have the right to:

Request confirmation of whether we process personal data about you and to have access to it;
Request correction of inaccurate or incomplete data;
Request deletion of your personal data, under certain conditions;
Request restriction of the processing of your data;
Object to processing based on legitimate interest or for marketing purposes;
Request data portability, in a structured and machine-readable format;
Withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal;
File a complaint with the Information and Privacy Agency (AIP), Kosovo's independent supervisory authority for data protection (aip.rks-gov.net).

To exercise any of these rights, please contact us at the email address provided in Section 2.

11. Children's Data

The Website and our forms are not intended for individuals under the age of 16, and we do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us to have it deleted.

12. Changes to this Policy

We may update this Privacy Policy from time to time, to reflect changes in our practices or legal requirements. The updated version will be published on this page, along with the corresponding update date.